Operant Infotech Pvt Ltd brings a unique strategy for providing expertise Professional Services on Avaya Communication & Collaboration Stack. We are a Team of Certified and Experienced Professionals capable of supporting SME, UC, CC, DATA & VIDEO Solutions from Avaya. We Develop Custom Business Applications and Scripting of (IVR) Self-Service Applications on various Contact Center platforms from Avaya.

We Provide Business Consulting & Training Services to New Entrant Avaya Business Partners to cut down their Technical Ramp-up delays and shorten the sales cycles. We also undertake outsourced support centers to provide Level 1&2 Technical Support on various Avaya Platforms.

We are an Registered/ Authorised Business Partner of Avaya in India having our well-equipped offices at Delhi and Bengaluru. Our specialization in Avaya products and services include the Avaya IP Office Platform, Avaya Aura, Avaya Scopia Video Collaboration, Avaya IPOCC and Avaya Contact Center Select (ACCS) etc.

We extend our services for installation and maintenance to number of end customers who are using the above Avaya solutions throughout India. We are maintaining our SLAs with various customers strictly and serving them to the satisfaction of end users.

We are currently sharing our experience to all our Business Partners working on Avaya SME, UC, CC, and DATA & VIDEO Solutions in MEA & INDIA Region. We are counting on our capabilities to collaborate with more Avaya Business Partners.

Our High-lights

• • Our Experts have already deployed cutting edge multimedia contact centers
• • We are the first to deploy IPOCC and ACCS in India
• • We are the first to deploy the IPO SCOPIA bundles solution in India
• • Largest number of customers who migrated to Avaya from other platforms.
• • We have number of deployments on supported VMware Platforms to our customers
• • Our customized Consulting & Training Program has helped partners scale their business rapidly

Some of the remarkable projects undertaken:

1. More than 150 numbers of Tata & Meltron Telephone Exchanges (from 1998 to 2003) installed at various Army units throughout the state of J&K under Northern Command.
2. More than 50 Tata & Meltron Telephone Exchanges (from 1998 to 2003) installed a various Police units throughout the state of J&K under J&K Government.
3. More than 80 Smart Class Rooms for Jawahar Navodaya Vidyalayas throughout the country.
4. Avaya Telecom and Surveillance solution in Chenani-Nushri Tunnel during construction
5. Sixty seats Avaya Contact Center Solution for IRCTC.
6. Hundred seats Avaya Contact Center Solution for Ecom Express.
7. Seventy seats Avaya Contact Center Solution for Apollo Tyres.
8. Avaya EPABX Systems and Contact Center solution on more than 10 IREO locations throughout the country
9. Avaya EPABX Systems on more than 5 PI Industries locations

Contact us on contact@operant.in to evaluate our capability to become your Techical/Services partner.